Privacy Policy

Caffè Verdi Srl ("we," "us," or "our") is committed to protecting and respecting your privacy in connection with your use of our online platform, which offers artisan coffee roasting, café retail and catering services, coffee bean sourcing and quality control, barista training and workshops, and coffee subscription services.

This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit or use our site, in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Information We Collect

We collect various types of information to provide and improve our services, including:

• Personal Identification Information: such as your name, postal address, email address, telephone number, and other contact details you provide when registering or placing orders on our site.
• Transaction Data: details about the products and services you purchase from us.
• Usage Data: information about how you interact with our site, including browsing patterns and preferences.
• Payment Information: processed securely by our trusted third-party payment providers; we do not store complete payment details on our servers.
• Communications: any correspondence you send to us, including inquiries and feedback.

How We Use Your Information

Your personal data is used for the following purposes:

• To process and fulfill your orders and subscriptions.
• To communicate with you about your account, orders, and service updates.
• To improve our offerings, website functionality, and customer experience.
• To send marketing communications only where you have provided your consent.
• To comply with legal obligations and protect our rights.

Legal Basis for Processing

We process your personal data based on your consent, the necessity for the performance of a contract with you, compliance with legal obligations, and legitimate interests pursued by us, such as improving our services and protecting against fraud.

Sharing Your Information

We do not sell or rent your personal data to third parties. We may share your information with trusted service providers acting on our behalf, such as payment processors, delivery companies, and IT service providers, strictly in accordance with GDPR requirements and confidentiality agreements.

Your Rights Under GDPR

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request erasure of your data when it is no longer necessary for the purposes collected.
• Restrict or object to processing of your data under certain circumstances.
• Request data portability, where applicable.
• Withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
• Lodge a complaint with a supervisory authority if you believe your data has been processed unlawfully.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

International Transfers

Where personal data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place in accordance with GDPR requirements.

Cookies and Tracking Technologies

Our site uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings.

Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children without parental consent.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or services. Any significant changes will be communicated through our site.

Contact Us

For any questions, requests, or concerns regarding this privacy policy or our data practices, you may contact us in writing at:

Caffè Verdi Srl
27 Via Dante Alighieri, 2nd Floor
Milan, Lombardy
20121
Italy